Política de envío

Order processing times 

Our orders are processed within 2-3 business days. During seasonal times such as Black Friday, Christmas and Boxing Day, processing can take up to 5 business days. We appreciate your patience while we prepare your order.

If you wish to make any cancellations or changes to your order, you can do so up to 3 hours after you receive your order confirmation. 

Please contact us directly via our store live chat on out website or via email at info@virtuosauk.net so we can make these changes immediately. If your order has been shipped, and the changes not been made, please submit a return request for the items unused and we will issue a full refund. 

We provide tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at info@virtuosauk.net. We will do our best to locate the package and extend your timeframe for refunds and exchanges.

Should your order arrive damaged, please take photos and immediately send them to us at info@virtuosauk.net. We will send you a return label to ship The items back to us and will send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately.

 

Shipping time 

We ship from our factory warehouses that is located in China.  We currently ship to the United Kingdom and Europe, with plans to expand to new countries in Mid 2024. 

• Orders will typically arrive to your destination within 7-14 business days to any destination. 

Shipping costs

• Order shipped to an address within the United Kingdom, with an order value below £29, we will charge a shipping service of £1.99.
• Order shipped to an address within Europe, depending on the order value, will have a higher shipping cost. 

Returns exchanges and cancellations

If you change your mind you can return your item for a refund or exchange within 30 days of receiving your item, excluding earrings (for hygiene reasons), unless they are shown to have a fabrication fault such an incorrectly-set stone or any missing stones.

All returns can be quickly submitted though your order confirmation email and should be sent back unworn, in their original packaging and with a fully tracked delivery service.

We process returns within 10-15 business days and funds will return to your account within 10 days after we have received the item back in our warehouse factory. If you received a free gift with your order, and you are looking for a refund, you will need to return both items to us, or we will be unable to refund you the full amount of the order. 

 

Customs, Duties & Tax

International orders may be subject to customs or import duties and tax charges once they reach their destination outside of the UK.

These are payable by the customer and we do not currently cover or reimburse this cost. This includes any import fees for orders sent with free shipping.