FAQs

  • What shipping options do you offer? 
At the moment we only offer standard tracked shipping, on all orders to the UK and Europe. This is because we ship from our factory warehouses that are located in China. 
We currently ship to the United Kingdom and Europe, with plans to expand to new countries in Mid 2023. 
  • Do I have to pay Customs, Duties & Tax?
Yes. International orders may be subject to customs or import duties and tax charges once they reach their destination outside of the UK.

These are payable by the customer and we do not currently cover or reimburse this cost. This includes any import fees for orders sent with free shipping.

We recommend you check with your country's import regulations to see if there will be any additional costs before you receive your order.

If you are unsure please do reach out to us at virtuosa.uk@outlook.com.

 

  • What material do you use?
On most of our pieces, we use nickel-free sterling silver 925, solid gold and hypoallergenic copper-steel. We use a revolutionary 18k yellow gold/rhodium plating technology that is made to resist sweat, heat and daily wear. 
 
  • Could I have an allergic reaction to any of your jewellery? 
It is possible that skin-types that are more sensitive or prone to allergies and skin conditions such as dermatitis or eczema, may develop an allergic reaction to our pieces. This is completely subjective to the individual.
If you do develop an allergic reaction, immediately remove all items from contact with your body, and seek your medical/dermatological specialist as soon as possible. 

 

  • Can I wear my jewellery in the shower or on the beach?
Our jewellery is water-resistant but not makeup or salt resistant. Likewise for other chemicals such as perfumes, creams, lotions, etc. 
Avoiding exposing your jewellery to these factors will guarantee a longer plating durability.
You can wear your jewellery on the beach or in the shower, but don’t forget to thoroughly rinse it with freshwater and gently pat dry with a soft cloth afterwards.

Though our jewellery is water resistant, we recommend that you avoid putting your pieces in water for too long. 

If the posts of your earrings start to turn dark, rub them gently with a soft, dry jewellery cloth that you can find here.  They’ll return to their original colour and look brand new. 

 

  • I am missing an item(s) from my order - what should I do now?

If an item is missing from your order, email us right away at virtuouswoman11@outlook.com with your order number and a photo of the parcel you have received, please include the shipping label in the image.

We will quickly check with our team/ carrier to see if we can locate the item, or if we think it's been lost/ damaged whilst in transit, so we can resolve the issue as quickly as possible.

 

  • The tracking status of my order shows that it was returned to sender - what should I do?

If your order has been returned to sender, please get in touch with us, by sending your order number along with an alternative delivery address, and we will re-dispatch your order as soon as we have received it. Please note depending on the circumstance, you may have to pay an additional shipment. fee. 

 

  • I have received a defective item. 

If you have received your order but something is damaged or incorrect, please email us at virtuouswoman11@outlook.com as soon as possible with your order number, and a photo of the issue, our team will send out a replacement for you right away. 
If your Virtuosa gift box has in any way been damaged in transit, please reach out to our team and we will re-dispatch new packaging for you right away.

 

  • How many discounts can I claim at the same time, per order?
We always hope that you are able to get the best possible price on your purchase however, we are only able to offer one discount per order.

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